Terms of Service

Last updated: January 15, 2025

1. Introduction

Welcome to LyteWire ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your use of our blockchain-powered payment platform, including our website, mobile applications, smart contracts, and Web3 payment services (collectively, the "Services") operated from the United Arab Emirates.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction)
  • Have the legal capacity to enter into a binding agreement
  • Not be prohibited from using the Services under applicable laws
  • Complete our identity verification process (KYC/AML requirements)
  • Be a resident of a jurisdiction where our Services are available

Accounts for individuals under 18 may be created as part of a Family Pool, with parental consent and supervision.

3. Account Registration

3.1 Account Creation

To access our Services, you must register for an account by providing accurate and complete information, including your phone number, email address, and other required details.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access
  • Using strong passwords and enabling two-factor authentication

3.3 Identity Verification

We are required by law to verify your identity before allowing certain transactions. You agree to provide accurate information and documentation for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.

4. Services Description

4.1 Multi-Token Wallet

LyteWire provides a non-custodial digital wallet supporting AE Coin (our CBUAE-licensed AED stablecoin), FDUSD, USDT, BNB, EURC, and EURT. Transactions settle on opBNB L2 blockchain with ~3-second confirmation times.

4.2 Web3 Payments

Our payment services enable gasless peer-to-peer transfers, social identity payments (phone, @username, ENS), merchant payments via QR code or payment links, and on-chain invoicing with immutable records.

4.3 Merchant Services

Eligible businesses can accept multi-token payments with instant AED settlement, create on-chain invoices, and integrate via our REST API. Settlement occurs in 3 seconds, not T+1.

4.4 Enterprise API

Enterprise clients can integrate our APIs for bulk payments, webhooks, white-label solutions, and custom compliance configurations. SDKs available for Python, Node.js, and PHP.

5. Fees and Charges

We leverage blockchain infrastructure to offer industry-low fees. Current fees are displayed in the app and on our website. We reserve the right to change fees with 30 days' notice.

  • Wallet funding: Free for bank transfers and crypto deposits; card deposits may incur 1-1.5% fee
  • P2P transfers: Free and gasless between LyteWire users (we sponsor blockchain gas)
  • Merchant payments: 0.3% (Enterprise), 0.4% (Professional), 0.5% (Starter)
  • GCC cross-border: 0.25% for Premium accounts
  • Off-ramp/withdrawals: 0.3-0.5% depending on method and account tier

6. Transaction Limits

Transaction limits depend on your verification level and account type:

  • Basic: AED 5,000 daily / AED 25,000 monthly
  • Verified: AED 50,000 daily / AED 250,000 monthly
  • Merchant: Custom limits based on business volume
  • Enterprise: No standard limits; custom agreements

7. Prohibited Activities

You agree not to use our Services for:

  • Illegal activities including money laundering, fraud, or terrorism financing
  • Purchasing prohibited goods or services
  • Circumventing transaction limits or verification requirements
  • Creating multiple accounts to evade restrictions
  • Interfering with or disrupting our Services
  • Violating any applicable laws or regulations
  • Infringing on the rights of others

8. Intellectual Property

All content, trademarks, and intellectual property on our platform belong to LyteWire or our licensors. You may not copy, modify, distribute, or create derivative works without our written permission.

9. Disclaimers

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee uninterrupted or error-free service.

Blockchain transactions are irreversible. We are not responsible for transactions sent to incorrect addresses or for losses due to user error.

10. Limitation of Liability

To the maximum extent permitted by law, LyteWire shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses.

Our total liability shall not exceed the fees you paid to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless LyteWire and its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our Services or violation of these Terms.

12. Account Termination

We may suspend or terminate your account at any time for violation of these Terms, suspicious activity, or as required by law. You may also close your account at any time through the app settings.

Upon termination, you must withdraw any remaining balance within 30 days. After this period, unclaimed funds may be subject to escheatment laws.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or in-app notification. Your continued use of the Services after changes constitutes acceptance of the new Terms.

15. Contact Information

If you have any questions about these Terms, please contact us:

  • Email: legal@lytewire.io
  • Address: Dubai, United Arab Emirates
  • Support: Support Center